FAQ's


This site features the merchandise collection that has been approved for Citeos employees and business partners to order. The merchandise is custom produced for each request submitted. This is not an online ordering site for in-stock merchandise.

Please find below a list with helpful information...

FOR GENERAL INQUIRIES AND/OR COMMENTS:

· Please contact Marke Creative Merchandise using the following options...

· Email: Citeos@MarkeCreative.com

· Telephone: +44 (0) 208 640 2999

· Hours of Operation: 08.00 to 17.30 GMT Monday – Friday

PLACING ORDERS ONLINE:

· Purchasing products online is safe, secure, and easy. Follow these simple steps:

· Browse departments and products that interest you.

· Add items into Your Cart.

· Log-in or Register a User Account.

· Enter your Billing and Shipping details.

· Submit your online Order.

BROWSING PRODUCTS:

· There are several ways to search and browse for products...

· Navigation Bar (site category and product hierarchy)

· Search Bar (type keywords into bar to return relevant results)

· Site Footer >> Site Maps (product and category summary results)

· Sort - this functionality enables you to sort products according to your buying criteria.

REGISTERING, SIGNING-IN, & FORGOT PASSWORD

· You are not required to sign in or register in order to browse products. However, you will have to sign in (returning customers) or register (new customers) when you are ready to check-out.

· If you are a returning customer and have already registered, you can sign in at any time by pressing "Login/Register", located at the footer of every page. If you have already added items to your cart before signing in, you will be prompted to enter your name and password during the "Check-out" process.

· If you are a new customer and would like register, you can do so at any time by pressing "Login/Register", located at the footer of every page and then selecting "New Users>> Continue".

· Your account information can be changed and/or updated at any time—once registered—by clicking on the "My Account" link located at the top right as well as in the footer of every page.

· You will only need to register for this site once. If you forget your password, it can be easily retrieved by clicking on the "Forgot your password?" button on the Login/Register page.

PAYMENT METHODS:

· If you choose to make payment with an official Purchase Order, please send an electronic copy to Citeos@MarkeCreative.com.

· Credit Card - Upon successfully submitting your order, you will be sent an email requesting that you enter your details via a secure website. This information will not be stored. Accepted brands include:

· American Express

· Visa

· MasterCard

· Maestro

· Checks and money orders are not acceptable forms of payment.

PROMOTION CODES:

Occasionally, special offers may be available such as free shipping or discounts through the use of promotion codes (PromoCodes). Using the code is easy and you will be prompted to enter it during the check-out process. Once you click on the "Apply" button you will receive confirmation that the promotional code has been applied to your order and it will be reflected in the total.

CHECK-OUT PROCESS & SUBMITTING AN ORDER:

When you are shopping and ready to check-out:

· Click on “Your Cart.”

· Review and confirm cart contents are accurate. Click “Request a Quote.”

· Verify your Billing & Shipping Information. If these need to be updated, make the necessary changes at this point.

· Select your preferred Payment option. (See “Payment Methods* for more details)

· Pricing excludes Freight and Tax/VAT, which will be confirmed directly with you after the order has been placed.

· Review and verify the order information is all accurate. Then click on “Place Order.”

· Once you have placed your order, an order confirmation page will be displayed.

· An auto generated Order Confirmation email will also be sent to you.

EXCHANGE & RETURN POLICY:

· Items on this site will require Minimum Order/Production Quantities, which is listed on each item.

· As these are custom produced orders, returns are only possible in the following scenarios:

· Please note we regret due to the custom nature of your order, we are unable to accept cancelation of, or returns for the good, after receipt of a confirmed order confirmation or purchase order, as production of the ordered productions will have begun. Return of products will not be accepted unless prior written approved is received from Marke Creative Merchandise.

· If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund.

SHIPPING:

· Each item is made-to-order with varying production and delivery lead-times which are displayed within the description of each item. Plan ahead to allow time for delivery to your upcoming events.

· Rush productions and deliveries may be available; however, will incur additional rush charges to be assessed upon your request for a rush production/delivery.

· Non-EU shipments will be made on a DDU (Incoterm: Delivery Duty Unpaid) basis. Should you require alternative freight terms, please contact Marke Creative Merchandise.

CUSTOM/SPECIAL ORDERS (PRODUCTS NOT FEATURED ON THE SITE):

· If you cannot find exactly what you need on this site, please contact the Citeos Brand Merchandise team at Citeos@MarkeCreative.com.

· We will help you source merchandise appropriate for your budget and specific needs.

· For product ideations and inspirations, visit https://www.markecreativemerchandise.com/en/product-catalogue/.