features the merchandise collection that has been approved for Citeos employees
and business partners to order. The merchandise is custom produced for each
request submitted. This is not an online ordering site for in-stock
below a list with helpful information...
FOR GENERAL INQUIRIES AND/OR COMMENTS:
contact Marke Creative Merchandise using the following options...
· Email: Citeos@MarkeCreative.com
+44 (0) 208 640 2999
· Hours of
Operation: 08.00 to 17.30 GMT Monday – Friday
products online is safe, secure, and easy. Follow these simple steps:
departments and products that interest you.
· Add items
into Your Cart.
· Log-in or
Register a User Account.
· Enter your
Billing and Shipping details.
· Submit your
· There are
several ways to search and browse for products...
Bar (site category and product hierarchy)
· Search Bar
(type keywords into bar to return relevant results)
· Site Footer
>> Site Maps (product and category summary results)
· Sort - this
functionality enables you to sort products according to your buying criteria.
SIGNING-IN, & FORGOT PASSWORD
· You are not
required to sign in or register in order to browse products. However, you will
have to sign in (returning customers) or register (new customers) when you are
ready to check-out.
· If you are a returning
customer and have already registered, you can sign in at any time by
pressing "Login/Register", located at the footer of every page. If
you have already added items to your cart before signing in, you will be
prompted to enter your name and password during the "Check-out"
· If you are a new
customer and would like register, you can do so at any time by pressing
"Login/Register", located at the footer of every page and then
selecting "New Users>> Continue".
· Your account
information can be changed and/or updated at any time—once registered—by
clicking on the "My Account" link located at the top right as well as
in the footer of every page.
· You will only
need to register for this site once. If you forget your password, it can
be easily retrieved by clicking on the "Forgot your password?" button
on the Login/Register page.
· If you choose
to make payment with an official Purchase Order, please send an
electronic copy to Citeos@MarkeCreative.com.
Card - Upon successfully submitting your order, you will be sent an email
requesting that you enter your details via a secure website. This information will
not be stored. Accepted brands include:
· Checks and
money orders are not acceptable forms of payment.
special offers may be available such as free shipping or discounts through the
use of promotion codes (PromoCodes). Using the code is easy and you will be
prompted to enter it during the check-out process. Once you click on the
"Apply" button you will receive confirmation that the promotional
code has been applied to your order and it will be reflected in the total.
PROCESS & SUBMITTING AN ORDER:
When you are
shopping and ready to check-out:
· Click on
· Review and
confirm cart contents are accurate. Click “Request a Quote.”
· Verify your
Billing & Shipping Information. If these need to be updated, make the
necessary changes at this point.
· Select your
preferred Payment option. (See “Payment Methods* for more details)
excludes Freight and Tax/VAT, which will be confirmed directly with you after
the order has been placed.
· Review and
verify the order information is all accurate. Then click on “Place Order.”
· Once you have
placed your order, an order confirmation page will be displayed.
· An auto generated
Order Confirmation email will also be sent to you.
& RETURN POLICY:
· Items on this
site will require Minimum Order/Production Quantities, which is listed on each
· As these are
custom produced orders, returns are only possible in the following scenarios:
· Please note
we regret due to the custom nature of your order, we are unable to accept
cancelation of, or returns for the good, after receipt of a confirmed order
confirmation or purchase order, as production of the ordered productions will
have begun. Return of products will not be accepted unless prior written
approved is received from Marke Creative Merchandise.
· If you feel
your order was produced incorrectly, please contact us within 30 days of the
invoice date. If it is determined there is a material or manufacturing defect
with your order, we will issue a returned goods authorization number and will
replace your order or issue a refund.
· Each item is
made-to-order with varying production and delivery lead-times which are
displayed within the description of each item. Plan ahead to allow time for
delivery to your upcoming events.
productions and deliveries may be available; however, will incur additional
rush charges to be assessed upon your request for a rush production/delivery.
shipments will be made on a DDU (Incoterm: Delivery Duty Unpaid) basis. Should
you require alternative freight terms, please contact Marke Creative Merchandise.
ORDERS (PRODUCTS NOT FEATURED ON THE SITE):
· If you cannot
find exactly what you need on this site, please contact the Citeos Brand
Merchandise team at Citeos@MarkeCreative.com.
· We will help
you source merchandise appropriate for your budget and specific needs.
· For product
ideations and inspirations, visit https://www.markecreativemerchandise.com/en/product-catalogue/.